Scheduling Instructions

Dropout Detective

Processing Timelines
  • Enrollments: Synced once a day - If a student is enrolled in an online course in Synergy after 7:00am, they will be active in Canvas the following day.
          • Please allow for at least 24 hours of enrolling a student before reporting issues with their Canvas access.
  • Dropout Detective: Synced every Tuesday - Students enrolled after 7:00 am on the current Tuesday will not show up in DD until the following Tuesday.
            • Please allow for at least one week of enrolling a student before reporting issues with Dropout Detective.
  • Grades: Synced between Synergy and Canvas every Tuesday - Please note that these grades are at least 48 hours delayed from the student's current grade.  
        • Please view grades in Canvas for the most up-to-date student grade information.
If you or a student are experiencing an issue with one of the above items, please wait until the syncing cycle is complete before reporting the issue.  If the syncing cycle is over and the issue is still not resolved, please submit a ticket to

Online Teacher Help Documents and Videos